Return & Refund Policy

Updated October 24, 2026.

30-day request window

Email service@orvellast.com within 30 days after receiving your order to request a return. Include your order number, the item and the reason for return. Please wait for our return instructions before shipping.

Return condition

For a change-of-mind return, keep the item unused, unaltered and in its original condition with its packaging and any supplied parts. Reasonable inspection and rights relating to a defective or incorrectly supplied item remain subject to applicable law. Do not send a damaged item back without contacting us first.

Process and address

1. Email us within the request window.
2. Follow the instructions provided and pack the item securely.
3. Send to Unit 2, Building 28, Dongdalu Community, Futian Street, Yiwu City, Jinhua City, Zhejiang Province, China, addressed to Yiwu Xingqiong Network Technology Co., Ltd.. Keep a posting receipt and tracking information.

Return postage

For personal preference or a change of mind, you pay return postage. For damaged, defective or incorrect items, contact us so we can assess the issue and arrange an appropriate remedy, including the handling of reasonable return costs where applicable. International return transit may take time; the return address is in China.

Inspection and refunds

Within 10 business days after we receive a return, we will inspect it and process any approved refund to the original payment method. We will explain any refusal or partial refund and the reason. Your bank or payment provider may need additional time to post the funds. Original shipping charges are addressed according to the reason for return and applicable rights.

Exchanges and cancellation

Email us to discuss an exchange; availability must be checked before an exchange is agreed. Cancellation requests should be sent promptly and can only be accommodated when fulfilment has not progressed too far. Once dispatched, follow the return process after delivery.

Your rights

This policy does not exclude or restrict mandatory consumer rights or remedies for goods that are faulty, misdescribed or otherwise nonconforming.