ORVELLAST / Customer care
Shipping Policy
Updated October 24, 2026. This policy explains delivery for orders placed with Orvellast. All prices and delivery charges below are in USD.
Delivery destination
We currently accept delivery orders to the United States only. Enter a complete deliverable address at checkout, including any apartment or unit number. Available services and charges are shown before payment.
Shipping charges
| Service | Discounted merchandise subtotal | Charge |
|---|---|---|
| Standard | Below $50 | $5.99 |
| Standard | $50 or more | Free |
| Expedited, where available | Any subtotal | $7.99 |
The free standard delivery threshold is based on merchandise after discounts, excluding shipping and taxes. Expedited service does not remove order preparation time and has no guaranteed arrival date.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
Business days exclude weekends and applicable public holidays. These windows are estimates, not guaranteed delivery dates. Preparation and carrier transport run consecutively: the standard planning window is therefore 15-25 business days after confirmation, provided all necessary order information is available. Customs, peak periods, weather, carrier disruptions or an incomplete address may extend this window.
Confirmation and tracking
Order confirmation acknowledges receipt of your order. A dispatch notification and tracking details are provided when the order ships, where tracking is available. A tracking number may take time to show its first carrier scan. If you have no update or the planning window has passed, email us with your order number.
Address changes and cancellation
Contact service@orvellast.com promptly to request an address correction or cancellation. We will check whether it is still possible before dispatch. We cannot promise changes once a parcel has entered the carrier network. An incorrect or refused delivery may require additional arrangements; any proposed charges will be explained before you agree.
Delays, missing parcels and damage
If tracking shows delivered but you cannot find the parcel, check the delivery location and household members, then contact us. For loss, visible damage or an incorrect item, keep the packaging and send the order number and relevant photos if available. We will investigate with the carrier and discuss the appropriate replacement, refund or other remedy. This does not limit mandatory consumer rights.
Taxes and import charges
Applicable taxes collected by the store are displayed at checkout. Any import duties or carrier charges not collected at checkout may be payable to the relevant authority or carrier. Contact us before ordering if you need clarification about charges for your destination.